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Seamless Mortgage Service Transfers

Receiving accurate payments after a mortgage service transfer isn’t always a smooth process. We designed Service Transfer ExchangeSM (STX) to lessen the transfer burden by automatically routing mortgage payments to new servicers, saving you time, expense and errors.

couple hugging in front of new home

Introducing STX for Simplified Service Transfers

Getting service transfers right has never been more important. STX eliminates the time-consuming, labor-intensive inefficiencies of manual payment processing to help improve borrower satisfaction.

When a borrower sends a payment to their old servicer, either by mail or bill pay, STX automatically routes the payment to the new servicer via REPAY’s payment exception management and messaging platform. STX conveniently tracks each payment, creates auditable reports, updates the servicing platform and even sends automatic reminders to borrowers by text, email or letter!

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Seamless for Servicers

  • Time savings
  • Increased accuracy
  • End-to-end tracking
  • Online reporting
  • Automated borrower reminders

Better for Borrowers

  • Peace of mind
  • Accurate payment posting
  • Timely reminders
  • Avoidance of misapplied late fees
  • Fewer calls needed to servicer
smiling multiracial couple customers shaking hands with mortgage broker

End-to-End Mortgage Payment Management

Whether you are the sending servicer or the new receiving servicer, STX can simplify the entire process.

From one place, you can track each payment, create auditable reports and send automatic reminders regarding the transfer to borrowers by text, email or letter.