increase on-time payments
Simplify mortgage transfers
Reduce calls to customer service
Better Payment Processes Increase Borrower
Satisfaction
Borrowers want convenient, more flexible ways to pay their mortgages. Digitize their payment experience and centralize transaction reporting using our omni-channel payment platform, all integrated into your current loan servicing or loan origination system.
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select loan provider based on payment options -
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prefer to make loan payments with a debit card -
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prioritize convenience for making payments
Reduce Delinquent Payments with Omni-Channel Options
Accept the payment types borrowers prefer–including debit cards, ACH and digital wallets–and enable them to pay through any channel. Customers can make frictionless payments anytime, anywhere, increasing on-time payments.
Text Pay
Pay-by-Link
Online Portal
Mobile App
A Single Solution for Mortgage Management
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Customer Satisfaction
- Communicate with borrowers through text and email alerts
- Pay when it is convenient with 24/7/365 technology
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Compliance
- Apply business rules at the loan level
- Comprehensive, automated reporting for payment lifecycle audits
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Efficiency
- Streamline exception handling across all channels
- User-friendly interface for admins, agents and borrowers
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Cost Reduction
- Cut down on paper statements through e-statement opt-in
- Self-service payments reduce the need for agent-assisted processing
Benefits of REPAY
Traditional payment systems cost you precious time and negatively impact your bottom line. With a frictionless, centralized solution in place, you can save thousands by digitizing costly payment processes and gaining visibility and control over your funds.
Speed up the time to revenue, increase on-time payments and reduce costs by accepting digital payments. Too many customers relying on checks can lead to untimely processing and returned transactions.
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Integrates with your loan servicing or loan origination platform -
Debit card, ACH and digital wallet options -
Robust reporting for increased visibility and simplified reconciliation -
Enhanced security and PCI compliance with tokenized card data
The right messaging can increase on-time payments and create solid relationships with borrowers. Keep them more engaged by combining the power of payments and cost-effective messaging management.
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Design, send and track borrower messages -
Use customizable digital and print and mail options -
Create automated messages, including text -
Compliant with industry notification standards
Mortgage service transfers can cause headaches for both servicers and borrowers. Relying on manual service transfers leaves room for error, late payments and inefficient reconciliation. Service Transfer Exchange℠(STX) automates and consolidates mortgage payment routing and processing for smoother borrower relationships.
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Track payments through transfer to new servicer -
Automatically update servicing platform reporting -
Send borrowers transfer reminders without taxing employees
Benefit from Faster, More Secure Payments
Digital payment technology evolves every day, and REPAY has the resources and expertise to keep you ahead of the changes. Rely on REPAY to simplify payments and manage the platform integrations for improved cash flow, streamlined internal processes and increased borrower satisfaction.
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Payment Options to Delight Customers
Customer demands and preferences are constantly changing. They value convenience and speed during the payment experience in today's fast-paced environment. As a business owner, it's essential to provide payment options that satisfy their wants and needs. Offering multiple payment options can expand your customer base while enhancing the customer experience.
What is Omni-Channel Payment Processing?
Customer expectations and demands constantly change. We live in a digital age where customers value seamless, convenient and flexible experiences that allow them to pay wherever they are and however they want. According to McKinsey, over three-quarters of Americans use digital payments, including contactless in-store purchases, browser or in-app online payments and person-to-person payments.
REPAY Study Highlights Importance of Digital Payments When Choosing a Loan Provider
Payment digitization has transformed how businesses and consumers pay. Consumers, including borrowers, are looking for faster and more convenient payment options and are not afraid to seek out providers who offer their preferred payment technology.
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