Boost borrower experience
Expand Payment Options
Streamline Exception Management
Streamlined Payment Acceptance for Mortgage Servicers
Expanding your payment support capabilities beyond paper checks and ACH can enhance the customer experience and increase on-time payments. Debit cards offer a more convenient and secure way for customers to pay anywhere and anytime through our online portal, mobile app and IVR solutions, or digital wallets.
Expand payment options during month-end and grace periods
Reduce the need for wires or overnight payments from clients
Increase the ability to resolve collection accounts
Seamlessly integrate into existing servicing platforms
In-House Support for Professional Print & Mail
The right messaging can increase on-time payments and create solid relationships with borrowers. Our in-house, on-demand design team can customize any document type, which can be printed and mailed to borrowers on your behalf while ensuring compliance with industry notification standards. From monthly statements to tax forms to hello/goodbye statements, our LIFT platform is a one-stop shop for communications and payments.
Benefits of REPAY
Traditional payment systems cost you precious time and negatively impact your bottom line. With a frictionless, centralized solution in place, you can save thousands by digitizing costly payment processes and gaining visibility and control over your funds.
Processing paper checks from a lockbox can lead to exceptions that cost your business time and resources. Lower the cost of servicing with automated exception management capabilities through our PaymentIQ platform. We customize and set business rules to your preferences to conveniently filter overpayments and other exceptions to escrow, principal, loans in default and more.
-
Eliminate error-prone paper-based processes -
Deliver faster posting times -
Track every exception through end-to-end audit trails -
Simplify trustee payment management in bankruptcy cases -
Ensure disclosure and compliance requirements
Reduce borrower stress during servicing transfers with Service Transfer ExchangeSM (STX). Available via our LIFT platform, STX automatically routes payments between servicers to support your organization and provide better borrower experiences.
-
Eliminate time-consuming manual payment processing -
Create and export auditable reports -
Reduce late payments and inefficient reconciliation
Helping borrowers prevent delinquent payments and defaulting on their loans requires substantial effort from your collections teams. When the borrower has the funds available, it is essential to collect from them quickly. Offer online payments using a debit card or ACH to ensure on-time payments and deliver a better borrower experience.
-
Boost efficiency with faster last-minute payment application -
Avoid EPDs and the fees associated with them -
Reduce collection resources used to track down borrowers
-
Increase transparency when payments are made as promised
Benefit from Faster, More Secure Payments
Digital payment technology evolves every day, and REPAY has the resources and expertise to keep you ahead of the changes. Rely on REPAY to simplify payments and manage the platform integrations for improved cash flow, streamlined internal processes and increased borrower satisfaction.
LEARN MORE ON THE BLOG
Payment Options to Delight Customers
Customer demands and preferences are constantly changing. They value convenience and speed during the payment experience in today's fast-paced environment. As a business owner, it's essential to provide payment options that satisfy their wants and needs. Offering multiple payment options can expand your customer base while enhancing the customer experience.
What is Omni-Channel Payment Processing?
Customer expectations and demands constantly change. We live in a digital age where customers value seamless, convenient and flexible experiences that allow them to pay wherever they are and however they want. According to McKinsey, over three-quarters of Americans use digital payments, including contactless in-store purchases, browser or in-app online payments and person-to-person payments.
REPAY Study Highlights Importance of Digital Payments When Choosing a Loan Provider
Payment digitization has transformed how businesses and consumers pay. Consumers, including borrowers, are looking for faster and more convenient payment options and are not afraid to seek out providers who offer their preferred payment technology.
We invest in the industry and ensure our services are always up to national standards
