Omni-Channel Payments to Increase Collections

One characteristic of collection agencies that complicate payment acceptance is the nature of their business. Not only are these agencies in a highly regulated industry, but they are also unfairly classified as a high-risk industry and lumped in with gambling, nutraceuticals, and cryptocurrency companies to name a few.

Customer demands and preferences are constantly changing. They value convenience and speed during the payment experience in today’s fast-paced environment. As a business owner, it’s essential to provide payment options that satisfy their wants and needs. Offering multiple payment options can expand your customer base while enhancing the customer experience.

Healthcare debt collection has been one of the most significant pain points to overcome for any healthcare practice. Without a successful collections system, paying for essentials to keep the practice running is impossible. There are several reasons why so many practices today are struggling to stay afloat and keep cash flowing.

In the age of technology and digitized processes, paper checks are gradually becoming a thing of the past. They were once one of the dominant payment methods, but today, roughly only 7% of consumers pay bills with paper checks. With the rise of electronic invoicing, mobile and digital payments, and online banking, consumers and businesses alike now have a wide range of options for making and receiving payments.

From collection law firms to debt buyers to healthcare collection companies, collections agencies are always busy serving customers, inputting customer data, setting up payment plans and retrieving payments. Manually managing these processes is time-consuming and costs your agency more than just money.

The financial industry has seen many changes over the years, and that includes the rise of digital and mobile payments. As customers have become more reliant on technology — such as their phones, computers and wearables — they’ve also become more accustomed to convenient and flexible payment options.

When you open your wallet to make a payment on a loan or bill, have you ever considered why you reached for a particular payment method? Whether you are trying to earn travel miles on a credit card or are being mindful of your budget with debit cards, we all have different reasons for making our payment choices.

Payment fraud has been rising for years as fraud schemes become easier to execute. The increased reliance on digital platforms, processes and payments has given fraudsters more ways to commit crimes. Studies show that in 2023, businesses’ cost of fraud could rise by $7 billion, bringing the total to $48 billion.

Organizations are under immense pressure to do more with less in today’s economy. After relying on traditional business processes and legacy systems for years, they’re now having to step out of their comfort zones in search of ways to enhance operations and cut costs.