Why adding debit (alongside ACH) can reduce friction, improve certainty and meet modern borrower expectations

Mortgage servicing has a payment “default” for a reason: Automated Clearing House (ACH) is familiar, widely adopted and low cost per transaction.

A smarter, simpler way to keep borrowers informed, engaged and on time, no app required! 

Delinquency rates are climbing, and so is the pressure on collections teams to recover payments faster and more efficiently. However, improving cure rates has to go beyond the traditional solution of increasing outreach. Reducing friction in the payment process is one of the most powerful tools for collections firms.

As the holiday season ramps up, so does consumer spending…and financial stress. From travel expenses to gift-giving splurges, borrowers often face sharp increases in personal debt as we near the end of the year. These behaviors have a direct impact on loan payment behavior, leading to increased late payments, higher default risk and an overburdened servicing staff.

Auto loan delinquencies are at their highest levels since the Great Recession, reshaping risk for lenders and servicers. Here’s how to protect your portfolio and your bottom line.

Delinquent payments affect revenue timelines and require coordination across servicing, compliance and finance teams. Failed attempts add manual effort, borrower outreach and reconciliation work.

Borrowers have changed. Has your payment strategy?

Why Payment Flexibility Matters Now

Consumers expect flexible payments everywhere, from subscriptions to buy-now-pay-later at checkout. For businesses, offering installment plans builds loyalty, improves cash flow and even reduces delinquency rates.

Credit unions stand out in the financial world with their close connection to the community. Their members are different from account holders at a bank, for example. Helping those members stay current on their financial obligations is a real part of the mission for a credit union, as opposed to a faceless ledger item.

Today’s increasingly complex automotive lending environment presents challenges both new and old for dealerships and their financial partners. While auto loan debt is nothing new, economic hardships for many consumers paired with the rising cost of vehicles is increasing the risk of delinquencies for borrowers of all types. Auto loan debt has reached levels higher than those of the pre-pandemic market, including for prime and midprime borrowers. With interest rates expected to remain at relatively high...