Closing the Gap Between Payment Intent and Payment Completion

Collections teams put enormous effort into getting a consumer to agree to pay. They build outreach strategies, refine messaging and time their calls and texts for maximum response. According to theFederal Reserve Bank of New York, consumer debt levels remain elevated and delinquencies continue to draw attention across auto lending and consumer finance, placing greater pressure on collections teams to convert every commitment into an actual...

A smarter, simpler way to keep borrowers informed, engaged and on time, no app required! 

Auto loan delinquencies are at their highest levels since the Great Recession, reshaping risk for lenders and servicers. Here’s how to protect your portfolio and your bottom line.

Today’s increasingly complex automotive lending environment presents challenges both new and old for dealerships and their financial partners. While auto loan debt is nothing new, economic hardships for many consumers paired with the rising cost of vehicles is increasing the risk of delinquencies for borrowers of all types. Auto loan debt has reached levels higher than those of the pre-pandemic market, including for prime and midprime borrowers. With interest rates expected to remain at relatively high...

Auto loan payments shouldn’t be complicated. But for many borrowers (and the lenders serving them) making or processing a simple monthly payment can still involve outdated systems, limited options and unnecessary frustration. In today’s digital world, that’s a serious problem.

The consumer payments landscape is evolving rapidly, and if you're in the auto lending or financial services space, it's critical to stay ahead of the trends that shape borrower preferences. That’s why we were thrilled to attend the AFSA Independents Conference 2025 and participate in the webinar, The Future of Debit-Driven Consumers, Flexible Tech and Lower Delinquencies, presented by David Graves, VP of Sales at REPAY.

All consumers prefer to pay in specific ways. While it’s common knowledge that consumers overwhelmingly prefer to pay electronically with debit and credit cards or ACH, some still favor or default to cash in certain situations.

Although it may seem simple and straightforward, accepting and managing cash can be a tricky and cumbersome process for businesses, requiring time and resources and often exposing businesses to risk and security issues.

Are you using payment technology to manage your loan portfolio effectively? A 2019 Experian study shows auto loan debt is at a record high. As an auto lender, your first thought might be, “Well, of course. Cars are more expensive, and more people finance them now.”