Delinquent payments affect revenue timelines and require coordination across servicing, compliance and finance teams. Failed attempts add manual effort, borrower outreach and reconciliation work.

The consumer payments landscape is evolving rapidly, and if you're in the auto lending or financial services space, it's critical to stay ahead of the trends that shape borrower preferences. That’s why we were thrilled to attend the AFSA Independents Conference 2025 and participate in the webinar, The Future of Debit-Driven Consumers, Flexible Tech and Lower Delinquencies, presented by David Graves, VP of Sales at REPAY.

Late payments can disrupt your business's cash flow and hinder growth, whether you're a startup or a well-established company. Dealing with economic challenges and evolving payment technologies makes it crucial for businesses to find simple and effective solutions to tackle late payments. 

When you open your wallet to make a payment on a loan or bill, have you ever considered why you reached for a particular payment method? Whether you are trying to earn travel miles on a credit card or are being mindful of your budget with debit cards, we all have different reasons for making our payment choices.

Customer expectations and demands constantly change. We live in a digital age where customers value seamless, convenient and flexible experiences that allow them to pay wherever they are and however they want. According to McKinsey, over three-quarters of Americans use digital payments, including contactless in-store purchases, browser or in-app online payments and person-to-person payments. 

Payment digitization has transformed how businesses and consumers pay. Consumers, including borrowers, are looking for faster and more convenient payment options and are not afraid to seek out providers who offer their preferred payment technology.